Service Standards

Service Standards

At Easton Suburban Water Authority, we believe that the water service you receive from us should be consistent from day to day and from customer to customer. This section of our web page outlines service standards that you can expect from us. If you have any questions or comments about your water service, please feel free to email us or call us at 610-258-7181 Monday through Friday, 8 a.m. to 4:30 p.m. You can also visit our office at 3700 Hartley Avenue, Easton, PA 18045.

---

Identification

Our employees wear shirts or jackets that have the Easton Suburban Water Authority name and/or logo on them. Employees will identify themselves by name and produce appropriate identification upon request. Do not allow anyone into your home who claims to be an ESWA employee but cannot or will not produce identification as such. If you have any questions regarding an ESWA employee requesting access to your home, please contact our office immediately at 610-258-7181.