Customer Complaints

At Easton Suburban Water Authority, we do everything we can to meet your needs and keep you satisfied. If we have dropped the ball in any way, we would like a chance to fix the situation. Please, tell us what happened so we can try to make it right again.

You can lodge a complaint by email, telephone, in person or in writing by contacting:

Erin Schulberger, Customer Relations
Easton Suburban Water Authority
3700 Hartley Ave.
P.O. Box 3819
Easton, PA, 18043-3819
610-258-7181, ext. 121
Email: complaint@eswater.net

Ms. Schulberger will ensure that the complaint has been properly investigated and that the final decision has taken into account your rights as a customer of Easton Suburban Water Authority and our responsibility to serve you.

In the event that you are still not satisfied, you are welcome to bring your complaint before the Easton Suburban Water Authority Board of Directors. The Board meets the second Monday of every month at 3 p.m. in the Easton Suburban Water Authority Board Room located at 3700 Hartley Avenue, Easton, PA 18045. Click here for directions.