Rates About Your Bill Water Meters How To Calculate Water Consumption Bill Dispute Procedure Why is my bill so high?

Bill Dispute Procedure If you think your current bill is incorrect, you must inquire about it within 10 days after receiving the bill. You may also choose to pay the bill and inquire about it before the mailing of your next bill. Click to submit a bill inquiry. You can also call us at 610-258-7181, mail us your inquiry or stop by our office at 3700 Hartley Avenue, Easton, PA 18045, Monday through Friday, 8 a.m. to 4:30 p.m. Do not include your inquiry letter with your payment because it will delay the receipt of your inquiry. If you choose to call us or mail your inquiry to us, please have the following information available: • Your name • Your account number • The address of the property where the water service is provided • Your mailing address (if different from the address where the water service is provided) • The telephone number where you can be reached between 8 a.m. and 4:30 p.m., Monday through Friday • A brief summary of why you believe your bill is incorrect. • Any documentation or relevant materials that will help us resolve your concerns.