Easton Suburban Water Authority

eBilling Program Information

Overview

Easton Suburban Water Authority (ESWA) now offers customers the ability to receive their bills via an email address in place of regular United States Postal Service (USPS) mail.

How eBilling Works

	Participants will be notified via e-mail when their bills are available for online viewing and payment. Notification is sent at the same time of the month when paper bills would have been mailed.
	Any late notices or termination notices will arrive via USPS mail only.
	Late payment penalties will apply if the amount due is not received by the delinquent date.

How to Enroll

Please be sure you are familiar with all aspects of the eBilling Program.

Complete the eBilling Enrollment Form and return it to our office. You can mail the form to:

Easton Suburban Water Authority
Attention: eBilling Program
P.O. Box 3819
3700 Hartley Avenue
Easton, PA 18043-3819.

•	Click here to download and mail in the form
•	Click here to complete the form electronically

Possible Reasons for Not Receiving eBilling Notification by e-mail

If you do not receive an eBilling notification withing three (3) days of the normal time you would receive your bill, please contact our office at 610-258-7181 or email us at info@eswater.net. Even if you do not receive your eBilling notification by email, you still can access your account and current billing information through Water Web at www.eswater.net.

	Your e-mail address is invalid (e.g. misspelled, inactive, etc.)
	Your e-mail service provider experiences an interruption in services.
	Your e-mail address changes and you do not update your eBilling profile with ESWA.
	Your mailbox exceeds its storage limit.
	Your e-mail service provider filters e-mails and is preventing receipt of the notification. (Please contact your e-mail service provider concerning filters.)

Cancellations / Changes

Enrollment in the plan will remain in effect until your service has been terminated.

You may cancel your enrollment by submitting a completed eBilling Cancellation Form.

•	Click here to download and mail in the Cancellation Form
•	Click here to complete the Cancellation electronically

Any changes to a customer’s e-mail address can be submitted by completing a new eBilling Enrollment Form.

•	Click here to download and mail in the enrollment form
•	Click here to complete the enrollment form electronically

If you are participating in the eBilling Program when your account is to be closed, your final bill will be mailed to you via USPS.

Privacy Notice
All information collected is protected by Easton Suburban Water Authority's Privacy Policy. ESWA does not share any personal information, including e-mail addresses. When an enrollment or cancellation form has been completed, ESWA will notify customers with a letter mailed to the current billing address to avoid fraud.